Return Policy

 

EFFECTIVE DATE: July 20, 2026

We want you to love your JoyJolt products. If you're not completely satisfied with a purchase made on joyjolt.com, you can return it within 30 days of delivery for a full refund.

To be eligible for a return, the item must be unused and in its original packaging, the return must be initiated within 30 days of delivery, proof of purchase is required, and sale items and personalized products are final sale.

To start a return, contact us at cs@joyjolt.com with your order number. We'll provide instructions. The cost of return shipping will be deducted from your refund.

Once we receive and inspect your return, we'll process your refund. If approved, your refund will be issued to your original payment method within 5–7 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.

DAMAGED IN TRANSIT

If your order arrived damaged or broken, please contact us within 7 business days of delivery with your order number and a photo of the damaged item and packaging.

We will review the issue and send a replacement or refund—your choice. If a replacement is not available, we will issue a refund.

PURCHASED FROM A RETAILER?

For returns on orders placed through Amazon, Target, Macy's, or other retail partners, please contact the original retailer directly, as returns are subject to their individual policies.

However, if you are experiencing a product quality issue related to a manufacturing defect, our warranty support is available regardless of where the product was purchased. Please feel free to contact us directly for assistance.

ADDITIONAL INFORMATION

JoyJolt reserves the right to refuse returns or claims, or apply restocking fees, in cases of suspected misuse, policy abuse, excessive or frequent returns, or insufficient claim details, at our discretion.